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Privacy Policy

How we collect, use, and protect your information.

Privacy Policy

This Privacy Policy explains how Nexure Lab ("Nexure Lab," "we," "us," or "our"), a software company based in Chattogram, Bangladesh, collects, uses, stores, and protects information when you use our website, our hosted platform, including NexPro and any client-specific instance built on it, or otherwise interact with us.

By using our Services, you agree to the collection and use of information as described in this Policy. This Policy should be read together with our Terms of Service.

1. Information We Collect

1.1 Information You Provide. When you create an account, subscribe to a plan, or contact us, we may collect:

  • Name, email address, phone number, and company details
  • Billing and payment information, processed via our payment partners
  • Business data you input into the platform, such as inventory, sales, customer, and accounting records
  • Any information you provide when contacting our support or sales team

1.2 Information Collected Automatically. When you use our Services, we may automatically collect:

  • Log data, including IP address, browser type, device information, pages visited, and timestamps
  • Usage data, including features used and actions taken within the platform
  • Cookies and similar tracking technologies, described in Section 6 below

2. How We Use Your Information

We use collected information to:

  • Provide, operate, host, and maintain the Services
  • Process subscriptions, payments, and billing
  • Communicate with you about your account, updates, or support requests
  • Improve, secure, and troubleshoot the platform
  • Send administrative or, where you have consented, marketing communications
  • Comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

  • Service Providers. Hosting providers, payment processors, and other vendors who help us operate the Services, bound by confidentiality obligations.
  • Legal Requirements. Where required to comply with applicable law, regulation, legal process, or governmental request.
  • Business Transfers. In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
  • With Your Consent. For any other purpose disclosed to you at the time of collection, with your consent.

4. Data Storage and Security

Your data is stored on secure, access-controlled cloud infrastructure. We implement reasonable technical and organizational measures, including encryption, access controls, and monitoring, to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and business data for as long as your account remains active or as needed to provide the Services. Following account termination, we retain data for a limited period to allow for export requests, after which it may be permanently deleted, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website and platform, remember preferences, and analyze usage. You can control cookies through your browser settings. Disabling cookies may affect the functionality of the Services.

7. International Data Transfers

As our infrastructure providers may operate servers outside Bangladesh, your information may be processed and stored in other countries. Where this occurs, we take reasonable steps to ensure your data continues to receive an appropriate level of protection consistent with this Policy.

8. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data, subject to our legal and contractual obligations
  • Object to or restrict certain processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, contact us using the details in Section 11 below.

9. Children's Privacy

Our Services are intended for business use by adults and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through the Services with reasonable advance notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Nexure Lab
Chattogram, Bangladesh
Email: info@nexurelab.com